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Lead Logistics CX & Operations Senior Specialist
Manufacturing Transport Logistics
💰 Salary Not shared
📊 Market 25,000,000 CHF–40,000,000 CHF/mo (300,000,000 CHF–480,000,000 CHF/yr)
About the Company
Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding
Responsibilities
- ● Be the operational escalation point, sustain and improve service quality
- ● Drive the performance and engagement toward aligned objective.
- ● Responsible for:
- ● Operational responsibility
- ● Handle critical operation tasks: such as exceptional handling and critical assignments
- ● Performance reports/dashboard: to monitor and enhance team performance and balance capacity
- ● Be the first escalation point for operational issues and coach team members in problem solving, implement action plan.
- ● Sustain team performance at high service level, eliminate cost due to service failure
- ● Drive the continuous improvement mindset and activities in team. Seek and support for initiatives in team.
- ● Maintain good collaboration level with stakeholders.
- ● Leadership responsibility
- ● Training and follow up junior members.
- ● Enhance team members capability and productivity.
- ● Provide performance coaching and development coaching to members.
- ● Promote an environment of ownership, efficiency, continuous improvement and engagement. Accountable for
- ● Customer satisfaction: KCX, NPS
- ● Operational KPIs
- ● Team performance, cost saving and productivity
- ● Team engagement
- ● Transformation projects Parameters for success
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