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Lead Logistics CX & Operations - SI System Team LeadMaersk · Vietnam, Hồ Chí Minh, Ho Chi Minh City, 71100
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Lead Logistics CX & Operations - SI System Team Lead

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🗓️ Posted 2026-09-23 Vietnam, Hồ Chí Minh, Ho Chi Minh City, 71100 Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 25,000,000 CHF–40,000,000 CHF/mo

About the Company

Leads the SI-Systems team to deliver reliable customer service, strong operational performance, and continuous improvement across Shipping Instruction and related system processes. Creates an environment where team members can perform, develop, and collaborate effectively. The role is accountable for people leadership, team performance, capacity management, operational governance, and stakeholder engagement. This is a people manager position and is not expected to carry a regular individual operational workload. Operational involvement will focus primarily on critical escalations, business continuity, transitions, and team capability development.

Responsibilities

  • ● People Leadership
  • ● Lead, coach, and develop team members toward agreed business, customer, and people objectives.
  • ● Set clear expectations, manage individual and team performance, and ensure timely feedback and follow-up.
  • ● Build team capability through development planning, cross-training, knowledge sharing, and succession readiness.
  • ● Promote an inclusive and engaging team environment that encourages ownership, accountability, collaboration, and continuous improvement.
  • ● Support effective workforce planning, onboarding, resource deployment, and business continuity.
  • ● Performance and Operational Excellence
  • ● Own team performance across service quality, productivity, timeliness, cost, customer experience, and other agreed KPIs.
  • ● Monitor performance trends, identify gaps, and drive effective corrective and preventive actions.
  • ● Manage workload and capacity to ensure business priorities and customer requirements are consistently met.
  • ● Ensure compliance with SOPs, IOPs, customer requirements, and operational controls.
  • ● Drive right-first-time execution and reduce service failures, claims, penalties, and recurring operational issues.
  • ● SI-Systems Governance
  • ● Provide operational governance across Shipping Instruction, VGM, FCR/HBL, Carrier Bill, system updates, ASN, and customs manifest processes.
  • ● Act as the managerial escalation point for critical operational, system, customer, and cross-functional issues.
  • ● Guide Senior Specialists and Process Experts in complex exception handling, troubleshooting, and problem solving.
  • ● Ensure system and data-flow issues are properly assessed, communicated, resolved, and followed through to closure.
  • ● Provide hands-on operational support only when required for critical incidents, business continuity, transitions, or coaching purposes.
  • ● Customer and Stakeholder Management
  • ● Build strong collaboration with Customer Service, account teams, destination teams, GSC communities, functional teams, customers, vendors, and carriers.