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Customer Experience SpecialistMaersk · VNSGN16 - Ho Chi Minh City - Maersk Vietnam,Sofic tower
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Maersk

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Customer Experience Specialist

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-01 VNSGN16 - Ho Chi Minh City - Maersk Vietnam,Sofic tower Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 8,000,000 DKK–12,000,000 DKK/mo

About the Company

Ideally someone who has at least 1-3 years experience in Global Forwarder/ Logistics service company. Bachelor's Degree - preferred major or minor in Logistics and Supply Chain Management. With strong knowledge and experience in BL, SI VGM, ISF, AMS, LCL, FCL, MS Offices (i.e., MS Excel). Passion to drive closures & high-level customer service orientation - Customer Centricity. Willingness to learn and develop. Excellent in both oral and written communication skills, with the ability to communicate confidently for coordination with stakeholders. Detail oriented, well-organized and able to work under pressure. Team player with a positive and proactive attitude. Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition. Amenable to work in Ho Chi Min City, Sofic Tower, Vietnam. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy t

Responsibilities

  • ● Primary point of contact for stakeholders for daily operations activities.
  • ● Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
  • ● Orchestrator the overall flow of an end-to-end shipment.
  • ● Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
  • ● Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
  • ● Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
  • ● Responsible for cross sell/up sell, customer retention.
  • ● Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
  • ● Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
  • ● Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
  • ● Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
  • ● Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.
  • ● Comply to specific customer SOP and monitor respective Key Performance Indicator/s.
  • ● Execute reports or other tasks assigned by Team Leader/Manager.