Senior Customer Experience Partner

About the Company

Responsibilities

• ● Senior Customer Experience Partner We Offer: Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With more than 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's build a brighter and more sustainable future with Maersk. What You'll Gain
• ● Opportunity to work with global customers in the Automotive and Industrial sector.
• ● Exposure to integrated Ocean and Supply Chain Management solutions within a world-leading logistics company.
• ● A collaborative, inclusive culture focused on continuous learning and professional development.
• ● The chance to contribute to process improvements, customer success, and operational excellence on a global scale. The Opportunity We are seeking a results-driven and customer-focused Senior Customer Experience Partner to join our Customer Experience team. In this role, you will manage a portfolio of Integrated Ocean and SCM accounts, acting as the primary contact for customers while ensuring the successful execution of shipment lifecycles. You will collaborate with internal stakeholders, analyze operational performance, and identify opportunities to enhance service delivery and customer satisfaction. This position offers the opportunity to make a meaningful impact by driving operational excellence and strengthening long-term customer relationships. Key Responsibilities
• ● Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
• ● Serve as the primary point of contact for customers, ensuring a seamless and positive experience throughout the shipment lifecycle.
• ● Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
• ● Monitor service levels, transit milestones, and performance metrics to ensure efficient cargo movement.
• ● Proactively identify and prevent service failures while implementing corrective actions and process improvements.
• ● Deliver customized reporting and data insights to support customer cargo performance scorecards.
• ● Analyze trends, identify root causes of performance gaps, and collaborate with stakeholders to implement sustainable solutions.
• ● Maintain high standards of vendor performance to support timely and reliable cargo delivery.
• ● Support the development and onboarding of junior team members through training and knowledge sharing.
• ● Identify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.
• ● Continuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes. Who We Are Looking For We welcome candidates from diverse backgrounds who are passionate about customer experience, logistics, and operational excellence.
• ● Bachelor's degree or equivalent professional experience.
• ● to 5 years of functional experience within transportation, logistics, or supply chain operations.
• ● to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
• ● Strong proficiency in Microsoft Office applications, particularly Excel, and experience with data analytics and reporting.