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LCL Operations Agent, KoreaMaersk · South Korea, Seoul, 4323
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LCL Operations Agent, Korea

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🗓️ Posted 2026-10-09 South Korea, Seoul, 4323 Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 2,800,000 KRW–3,800,000 KRW/mo

About the Company

Purpose of the Role The KR LCL Operations Agent is responsible for executing and managing end-to-end Less-than-Container Load (LCL) export and import operations within the Maersk network. The role ensures operational excellence, data accuracy, cost control, and seamless coordination among customers, vendors, gateways, and internal stakeholders to support efficient cargo movement and a high-quality customer experience.

Responsibilities

  • ● Coordinate end-to-end LCL export and import shipment operations.
  • ● Review and manage shipping documentation, including House Bills of Lading (HBL), commercial invoices, packing lists, and supporting documents.
  • ● Ensure accurate system data maintenance and timely milestone updates throughout the shipment lifecycle.
  • ● Monitor and correct booking, cargo, and shipment information to maintain data quality and compliance.
  • ● Manage CFS (Container Freight Station) inbound/outbound activities and shipment tracking.
  • ● Review and validate vendor invoices, operational costs, and billing-related information.
  • ● Coordinate with CFS operators, truckers, gateways, carriers, overseas offices, and internal stakeholders to ensure smooth cargo flow.
  • ● Proactively communicate shipment status, schedule changes, and exceptions to customers and internal teams.
  • ● Support issue resolution by identifying operational risks, escalating exceptions, and driving corrective actions.
  • ● Participate in operational meetings, process improvement initiatives, and business projects as required.
  • ● Contribute to operational efficiency, service quality improvements, and continuous process optimization. Accountabilities
  • ● Ensure on-time delivery and operational execution.
  • ● Maintain high standards of data accuracy and compliance.
  • ● Demonstrate ownership and accountability in managing shipments and resolving operational issues.
  • ● Drive proactive communication and collaboration across functions.
  • ● Support customer satisfaction through timely and effective issue resolution. Primary Internal Stakeholders
  • ● LCL Global Service Center (GSC)
  • ● Customer Experience (CX)
  • ● Overseas Offices and Agents
  • ● Product & Vendor Management Teams