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Customer Success Partner - US Military CargoMaersk · 2 Locations
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Customer Success Partner - US Military Cargo

🗓️ Posted 2026-10-16 2 Locations Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 30,000 DKK–45,000 DKK/mo

About the Company

Customer Success Partner - US Military Cargo Based in: Korea, Republic of & Japan(Hiring for each country) Job Purpose This role reports functionally to the Regional Manager of CX - IMEA & Asia and is responsible for managing Maersk Line, Limited's (MLL) existing contracts while driving business growth across the Asia Pacific region. The position focuses on strengthening customer relationships and promoting MLL's service offerings. Key responsibilities include overseeing daily operational execution, ensuring full compliance with MLL and U.S. government regulatory frameworks and fostering cross-functional collaboration. Additionally, the role involves providing ongoing coaching and support to local teams to enhance customer satisfaction and deliver a superior customer experience. Key Responsibili ty Ensure smooth execution of cargo moving for US Government container shipping customers, including the US Military, Food Aid, Military Household Goods, US Government Project shippers & Foreign Military Sales, with a focus on customer satisfaction and end-to-end execution from booking through delivery. Colleagues will work to maintain an excellent customer service and operational relationship with local US Government Oversee and drive regional CX initiatives to ensure outstanding customer experience. Formulate and implement strategies to boost operational efficiency and effectiveness. Cultivate and sustain strong, long-term relationships with U.S

Requirements

  • ● College Degree
  • ● 5+ years of functional experience in the Transportation Industry
  • ● Customer Service experience preferred.
  • ● Technical Skills and Competencies:
  • ● Strong Customer Centricity
  • ● Solutions/Customer focused perspective
  • ● Team Leadership & Coaching
  • ● Excellent communication skills and interpersonal skills.
  • ● Ability to multi-task and display sense of urgency.
  • ● Able to build and maintain solid relationships (internal and external).
  • ● Excellent organization and problem-solving skills.
  • ● Conflict resolution and persuasion skills.
  • ● Ability to be a team player (essential).
  • ● Proficient in Microsoft Applications.
  • ● Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
  • ● We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .