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Senior Specialist, Booking Services - SWE (Spanish)Maersk · Philippines, Pasig, 1600
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Senior Specialist, Booking Services - SWE (Spanish)

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-22 Philippines, Pasig, 1600 Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 60,000 DKK–90,000 DKK/mo

About the Company

Bachelor's Degree in Logistics/Supply Chain related fields preferred or any course. College undergraduate is also acceptable. Fluent in Spanish and English Language in verbal and written. Minimum 2 years of experience in Customer Service Support within similar area of expertise preferred, in shipping, logistics, forwarding, supply chain operations, other industries including BPO. Account management execution/building customer relationships. Commercial knowledge. Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint. Amenable to work on mid shift schedule and Site-Based set up. Open to work in Pasig City. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

About the Role

eeds, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.

Responsibilities

  • ● Meet relevant SLAs and customer-specific KPIs consistently.
  • ● Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
  • ● Act as a customer advocate and key point of contact
  • ● Actively develop a strong understanding of customers' businesses, priorities, and pain points.
  • ● Use customer insights to inform SMEs and identify improvement opportunities.
  • ● Share relevant customer knowledge with internal teams to enhance collaboration and alignment.
  • ● Required Business/ Technical Knowledge:
  • ● Strong experience in Lead Logistics and overall Maersk E2E business landscape.
  • ● Strong communication, influencing and stakeholder management skills.
  • ● Highly customer centric.
  • ● Result driven combined with the ability to achieve results through people
  • ● International experience, comfortable working in a matrix organization.
  • ● Operational performance (SLA's)
  • ● Productivity
  • ● SCP platform adoption metrics
  • ● Customer satisfaction Metrics - like CSAT
  • ● Customer satisfaction (e.g. KCXi & NPS)
  • ● Customer Retention
  • ● SCP adoption
  • ● Health Metrics