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Ocean Customer Experience Specialist Spanish - MEXMaersk · Philippines, Pasig, 1600
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Maersk

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Ocean Customer Experience Specialist Spanish - MEX

🗓️ Posted 2026-10-22 Philippines, Pasig, 1600 Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 25,000 DKK–35,000 DKK/mo

About the Company

Bachelor's degree or equivalent work experience, undergraduate is also acceptable. Has a background in shipping and logistics preferably with 2 years' experience in documentations, customer service handling end-to-end process. Strong customer service orientation. Excellent English and Spanish written and verbal communication skills. Ability to work in a fast-paced operational environment. Strong attention to detail and organizational skills. Ability to manage multiple priorities while maintaining accuracy. Willing to work on nightshift schedule, hybrid set up but will be full site based working arrangement on or before 2027. Amenable to work in Pasig City. Success Profile The ideal candidate (Spanish Speaker) is customer-focused, adaptable, and thrives in a dynamic operational environment. They are comfortable managing a high volume of cases, collaborating across global teams, and balancing productivity with excellent customer experience. Experience with case management systems and logistics operations will be advantageous in achieving success in this role. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or p

Responsibilities

  • ● Customer Service & Case Management
  • ● Manage customer inquiries through email and case management platforms.
  • ● Resolve customer concerns related to import and export shipments.
  • ● Handle requests for (but not limited to):
  • ● Bills of Lading (BL)
  • ● Shipment documentation
  • ● General ocean logistics inquiries
  • ● Ensure customer requests are handled accurately and within established service levels.
  • ● Maintain high-quality customer communication and professionalism at all times.
  • ● Case and Queue Management
  • ● Process and manage customer cases using designated case management systems.
  • ● Prioritize workload to meet turnaround time and productivity targets.
  • ● Ensure timely updates and resolution of customer cases.
  • ● Accurately document actions taken and maintain complete case records.
  • ● Cross-Functional Collaboration
  • ● Work closely with Mexico-based teams and other stakeholders to resolve customer concerns.
  • ● Participate in process improvements and operational initiatives.
  • ● Support business continuity requirements and assist in cross-training activities when needed.
  • ● Process Flexibility
  • ● Primarily supports Ocean Customer Experience (OTCX) processes.