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Lead Logistics Customer Experience & Operations SpecialistMaersk · Philippines, Pasig, 1600
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Maersk

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Lead Logistics Customer Experience & Operations Specialist

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-23 Philippines, Pasig, 1600 Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 60,000 DKK–90,000 DKK/mo

About the Company

Bachelor's degree in Logistics, Supply Chain, Business or a related field. Minimum of 3 to 5 years of experience in logistics operations , customer service or shipment execution roles. Strong understanding of end-to-end shipment processes and service level management. Proven experience in managing customer interactions and building strong stakeholder relationships. Ability to understand customer requirements and translate them into operational actions. Experience in driving continuous improvement and supporting transformation initiatives. Good business and operational acumen with a focus on performance targets and service delivery. Strong problem-solving and collaboration skills. Effective English communication skills with the ability to engage internal and external stakeholders. Ability to work in a fast-paced environment while ensuring service reliability and quality. Willing to work on an RTO setup and day shift schedule. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to suppor

Responsibilities

  • ● t to live Our Values and together, go all the way for our customers, society and for each other.
  • ● Job Summary:
  • ● Ensure a smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements while consistently meeting service level agreements and performance targets, act as a key point of contact for customers by developing a strong understanding of their needs and contribute to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.
  • ● Ensure consistent service delivery aligned with customer expectations and internal standards
  • ● Develop a deep understanding of customers to enable tailored service delivery
  • ● Ensure timely and accurate delivery of cargo
  • ● Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution
  • ● Consistently meet relevant service level agreements and customer-specific performance targets
  • ● Adhere to standard processes and customer-specific operating procedures to ensure compliance
  • ● Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders
  • ● Act as a customer advocate and key point of contact
  • ● Build a strong understanding of customers' businesses, priorities, and pain points
  • ● Use customer insights to inform subject matter experts and identify improvement opportunities
  • ● Share relevant customer knowledge with internal teams to enhance collaboration and alignment