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Customer Success Senior Specialist - SpanishMaersk · Philippines, Pasig, 1600
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Maersk

company page ↗ Visa Sponsoring Company

Customer Success Senior Specialist - Spanish

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-20 Philippines, Pasig, 1600 Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 35,000 DKK–55,000 DKK/mo

About the Company

Bachelor's Degree in Logistics/Supply Chain related fields preferred or any course. College undergraduate is also acceptable. Fluent in Spanish and English Language in verbal and written. Minimum 2 years of experience in Sales Support/Customer Service Support within similar area of expertise. Account management execution/building customer relationships. Commercial knowledge. Excellent communication skills. Understanding how it solves different customer pains. Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint. Amenable to work on night shift and WFO (Work From Office) Site-Based set up. Open to work in Pasig City. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Responsibilities

  • ● Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
  • ● Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
  • ● Resolves customer challenges by coordinating with relevant teams across the company.
  • ● Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
  • ● Supports ocean and logistics contract renewals, tender handling, and contract management.
  • ● Works closely with frontline sales on account planning, goal setting, and marketing strategies.
  • ● Communicates service or rate changes to assigned accounts.
  • ● Handles sales support tasks and commercial activities from start to finish.
  • ● Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
  • ● Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.
  • ● Accountabilities
  • ● Customer NPS.
  • ● Contract compliance.
  • ● Invoice quality.
  • ● Sales support tasks and commercial activities.
  • ● Consulted About
  • ● Contract management.
  • ● Sales outstanding.
  • ● Customer performance.
  • ● Primary Internal Stakeholders