Assistant - Transport

About the Company

Responsibilities

• ● Prepare and process customer invoices accurately and within the agreed billing timeline.
• ● Verify billing details, rates, charges, supporting documents, and delivery records before invoice issuance.
• ● Ensure all invoices are supported by complete documentation, including PODs, delivery orders, and customer-required documents.
• ● Coordinate with Operations, POD, and Transport teams to resolve missing or inaccurate billing information.
• ● Perform billing validation to prevent revenue leakage and billing errors.
• ● Monitor invoice status and ensure timely submission to customers through the required channels.
• ● Maintain accurate billing records and filing systems for audit and reference purposes.
• ● Investigate and resolve billing discrepancies, disputes, and customer queries promptly.
• ● Prepare credit notes, debit notes, and billing adjustments when required.
• ● Support month-end closing activities and ensure all completed transactions are billed on time.
• ● Generate billing reports and assist in monitoring revenue, outstanding invoices, and billing performance.
• ● Ensure compliance with company policies, customer requirements, and audit standards.
• ● Continuously identify opportunities to improve billing processes and efficiency.
• ● Perform any other duties assigned by the supervisor or manager.
• ● Key Performance Indicators (KPI)
• ● % billing accuracy with minimal billing disputes and errors.
• ● Timely invoice issuance according to customer and company requirements.
• ● No revenue leakage due to missed or incorrect billing.
• ● Timely submission of invoices and supporting documents.
• ● Zero major audit findings related to billing documentation and processes.