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Supervisor - Customer ServiceMaersk · Malaysia, Johor, Tanjung Pelepas, 81560
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Maersk

company page ↗ Visa Sponsoring Company

Supervisor - Customer Service

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-23 Malaysia, Johor, Tanjung Pelepas, 81560 Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market RM3,500–RM5,500/mo

About the Company

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

Responsibilities

  • ● Customer & Stakeholder Support
  • ● Handle customer enquiries and provide timely updates on shipment, order and warehouse operational status.
  • ● Act as the communication link between customers, warehouse operations, transporters and other relevant stakeholders.
  • ● Follow up on pending requirements and ensure issues are communicated and escalated promptly.
  • ● Maintain professional and effective communication with customers and internal teams. 2. Inbound Operations
  • ● Receive and review inbound shipment information and required documentation.
  • ● Coordinate with warehouse operations on incoming cargo and receiving activities.
  • ● Ensure necessary shipment information is updated accurately in the relevant systems and trackers.
  • ● Follow up and communicate any receiving discrepancies or exceptions. 3. Outbound Operations
  • ● Receive and process outbound/customer orders.
  • ● Coordinate with operations on cargo picking, preparation, stuffing/loading and shipment completion.
  • ● Monitor shipment progress and highlight potential delays or operational constraints.
  • ● Ensure required outbound documents and shipment information are prepared and communicated accordingly. 4. Exception Management
  • ● Coordinate and report operational exceptions such as cargo shortage, damage, labelling issues, documentation discrepancies or inventory discrepancies.
  • ● Follow up with customers/stakeholders for the required course of action.
  • ● Coordinate with warehouse operations to ensure agreed recovery or corrective actions are carried out.
  • ● Maintain proper records and supporting evidence for exceptions. 5. Documentation & System Updates
  • ● Prepare, verify and maintain accurate operational documentation.
  • ● Update relevant warehouse systems, shipment trackers and reports.
  • ● Ensure documentation is complete and properly handed over between shifts.