search Browse Jobs
Customer Experience Manager - Lifestyle VerticalMaersk · KH - Phnom Penh
Maersk logo

Maersk

company page ↗ Visa Sponsoring Company

Customer Experience Manager - Lifestyle Vertical

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-30 KH - Phnom Penh Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 800 DKK–1,400 DKK/mo

About the Company

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk A. WE OFFER This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well-rewarded.

Responsibilities

  • ● t to live Our Values and together, go all the way for our customers, society and for each other.
  • ● B. JOB SUMMARY
  • ● The core purpose of this role is to deliver a customer satisfaction solution, continuously identifying both operational and financial process improvements in order to meet or exceed Key Customer Experience Index (KCXI) and Customer Satisfaction and Loyalty Survey (CSLS).
  • ● This role further engages closely with team members and key stakeholders to optimize the profitability of their customers and increase the employees' engagement level.
  • ● C. JOB RESPONSIBILITIES
  • ● / Expectations from the Role :
  • ● Client & KPI Performance: Drive team execution to meet or exceed agreed individual customer KPIs, Key Customer Experience Index (KCXI) targets, and Customer Satisfaction and Loyalty Survey (CSLS) goals.
  • ● Relationship & Growth: Build strong rapport with key clients and internal stakeholders; coach and encourage team members to identify and drive upselling opportunities.
  • ● Operational & Financial Efficiency: Achieve productivity targets, optimize service delivery costs, and complete regular CM1 financial reviews within required deadlines.
  • ● People & Team Leadership: Conduct timely performance appraisals and establish personal development plans for all direct reports in alignment with the Head of Lifestyle Customer Experience.
  • ● Resource Management: Manage workforce planning and coverage to maintain seamless customer service during holiday and leave periods.
  • ● Culture & Reporting: Consistently model company values and deliver ad-hoc business reports within agreed timelines.
  • ● / Key Performance Indicators (KPIs):
  • ● Service Delivery: Service quality and response speed aligned with agreed client SLAs.
  • ● Customer Loyalty: Customer Retention Rate, KCXI scores, and CSLS results.
  • ● Growth & Efficiency: Upselling leads generated and process improvement initiatives delivered.
  • ● Team & Engagement: Employee Engagement Survey (EES) performance and team development completion.
  • ● D. JOB REQUIREMENTS
  • ● / Qualifications & Experience:
  • ● Work Experience: Have around 8 years of total work experience with a minimum of 5 years of experience in team leadership or supervisory roles.