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Customer Service Agent - 4PLMaersk · Japan, Tokyo, Tokyo, 107-0052
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Maersk

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Customer Service Agent - 4PL

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-23 Japan, Tokyo, Tokyo, 107-0052 Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 250,000 JPY–350,000 JPY/mo

About the Company

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

Responsibilities

  • ● Owns and manages the customer experience by managing end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
  • ● Improves the customer satisfaction by delivering superior customer experiences.
  • ● Perform tasks in compliance with customer's Standard Operational Process (SOP).
  • ● Execute and manage end-to-end export/import/domestic shipment operation.
  • ● Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer's vendors.
  • ● Manage Daily/Weekly/Monthly/Quarterly performance.
  • ● Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.
  • ● Implement new process and support internal/external projects.
  • ● Seek out and acts on continuous improvement opportunities both in relation to the customer and internal/external stakeholders. We are looking for
  • ● Preferably minimum 3-5 year's work experience in logistics industry and with good understanding of local market.
  • ● Knowledge about global key customers and business setup would be a great plus, as well as technical skilled and interested
  • ● Good command of written and verbal English skills
  • ● Strong ownership and responsibility of customer's business and owned tasks.
  • ● Customer-focused and positive attitude in building customer relationships
  • ● Team player that has a proactive and 'can do' attitude.
  • ● Ability to work under pressure with high sense of urgency.
  • ● Good stakeholder management and communication skills
  • ● Energetic and passionate person with ability to drive performance
  • ● Address root causes and seek continuous improvements in the processes
  • ● Open to consider candidates from Osaka and Tokyo