search Browse Jobs
Customer Experience Team leader for 4PLMaersk · Japan, Tokyo, Tokyo, 107-0052
Maersk logo

Maersk

company page ↗

Customer Experience Team leader for 4PL

🗓️ Posted 2026-09-23 Japan, Tokyo, Tokyo, 107-0052 Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 380,000 JPY–520,000 JPY/mo

About the Company

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

Responsibilities

  • ● Responsible for leading a team of CX managing customer portfolios. The role focuses on delivering an exceptional proactive customer experience, ensuring consistent service quality, operational excellence, driving issue resolution. Create strong customer relationship, team engagement and growth.
  • ● Customer Experience Team Leader External Hiring
  • ● Position Title: Customer Experience (CX) Team Leader for 4PL
  • ● International Logistics Global Enterprise CX Transformation Team Leadership
  • ● A.P. Moller - Maersk, as an "Integrator of Logistics," goes beyond transportation to deliver seamless, end-to-end customer experiences.
  • ● This position is a 4PL CX Team Leader who evolves customer experience not merely as an operational function, but as a platform for value creation and supply chain orchestration. This role leads a portfolio of key clients and oversees end-to-end logistics solutions across multiple service providers, internal teams, and external partners. Through digital enablement, process improvement, problem-solving, and team development, the 4PL Team Leader drives customer outcomes, operational excellence, continuous improvement, and team capability growth simultaneously. The role is accountable for translating complex customer requirements into integrated, scalable, and value-driven 4PL solutions.
  • ● Mission of This Role
  • ● Develop a deep understanding of customers' businesses and maximize Customer Outcomes and long-term value.
  • ● Go beyond day-to-day issue resolution to lead prevention, improvement, and transformation
  • ● Lead the team's evolution from transactional customer service to a consultative, solution-oriented 4PL operational model
  • ● Build a highly engaged, capable team with strong ownership, accountability, and a continuous-improvement mindset
  • ● Operate with a strong neutrality and confidentiality mindset, recognizing the role of 4PL as an independent orchestrator that safeguards customer and partner information while acting impartially across all stakeholders Key Responsibilities 1. Driving 4PL CX Strategy and Outcomes
  • ● Manage the entire customer experience across the 4PL operating model
  • ● Design and execute continuous improvement initiatives
  • ● Leverage digital tool, data, and analytics to enhance visibility, control, and performance
  • ● Optimize cost and quality while ensuring operational safety and compliance
  • ● Design initiatives that contribute to revenue protection, and long-term value creation 2. Enhancing Customer Satisfaction and Value
  • ● Build strong relationships by understanding customers' business models, service needs, challenges, expectations, and business goals
  • ● Translate customer needs into structured improvement roadmap and actionable solutions
  • ● Use data and insights to identify root causes, prevent recurrence, and drive measurable outcomes