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Customer Service RepresentativeMaersk · India, Chennai, 600116
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Maersk

company page ↗ Visa Sponsoring Company

Customer Service Representative

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-26 India, Chennai, 600116 Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market ₹18,000–₹28,000/mo

About the Company

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

Responsibilities

  • ● The MGF Lowe's CX Specialist supports Lowe's Heavy & Bulky Delivery or National Customer Service LTL Services by managing customer communications and real-time dispatch execution across calls, emails, and SMS. The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience.
  • ● Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.
  • ● Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions.
  • ● Troubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes.
  • ● Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution.
  • ● Provide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders.
  • ● Report and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams, and other stakeholders to drive timely resolution.
  • ● Collaborate with field operations and carrier partners to resolve operational challenges and maintain service continuity.
  • ● Deliver intraday updates and reports on route performance, delivery status, and operational exceptions.
  • ● Conduct proactive follow-up with customers following exception-based resolutions to confirm satisfaction and ensure a positive customer experience.
  • ● Support carrier compliance with operational standards, service expectations, and customer requirements.
  • ● Meet defined customer service, dispatch, and operational KPI targets within established service levels.
  • ● Apply company values, policies, and service standards in all customer and stakeholder interactions.
  • ● Timely and accurate resolution of delivery issues and exceptions impacting customer experience.
  • ● Consistent achievement of customer service, dispatch, and operational KPI targets.
  • ● Effective route monitoring, issue escalation, and coordination across stakeholders to ensure successful last-mile delivery execution.
  • ● Maintenance of high levels of customer satisfaction through proactive communication, follow-up, and service recovery efforts.
  • ● Support of carrier compliance with operational standards, delivery commitments, and customer expectations.
  • ● Required qualification, experience & skills
  • ● Excellent written and spoken communication skills