Lead Logistics Customer Experience & Operations Team Lead - USA

About the Company

Responsibilities

• ● Returns & Reverse Logistics Management
• ● Oversee end-to-end return shipments via air freight preferred .
• ● Manage Return Material Authorization (RMA) and return-to-stock activities.
• ● Monitor return shipments from customer locations to repair centers, hubs, and warehouses.
• ● Manage shipment exceptions, damages, shortages, delivery failures, and escalations.
• ● Coordinate with carriers such as UPS, FedEx, DHL, and freight forwarders.
• ● Freight & Transportation Coordination
• ● Oversee export and import return shipments (Air Preferred).
• ● Review shipping documentation and return instructions.
• ● Monitor shipment bookings, airway bill (AWB) tracking, and delivery milestones.
• ● Coordinate with customs brokers and logistics partners to support clearance activities.
• ● Warehouse & Inventory Management
• ● Ensure timely receipt and processing of returned inventory.
• ● Drive inventory reconciliation and stock verification activities.
• ● Oversee repair, replacement, disposition, and return-to-stock processes.
• ● Ensure inventory accuracy across warehouse and SAP systems.
• ● SAP Transaction Management
• ● Oversee Commercial Invoice (CI) creation, Delivery Note (DN) creation, Goods Receipt (GR), Goods Issue (GI), Return Orders, and Stock Transfers.
• ● Ensure accurate inventory movement transactions in SAP.
• ● Support reporting, KPI tracking, and operational governance.

Requirements

• ● Minimum 8 years of overall professional experience .
• ● Minimum 2 years of people management experience - leading and managing a team of approximately 25-30 employees .
• ● Proven ability to drive team performance, manage stakeholder expectations, and deliver operational objectives in a fast-paced environment.
• ● Leadership Competencies
• ● Strong ownership and accountability
• ● Excellent problem-solving and decision-making skills
• ● Customer-focused mindset with a service excellence approach
• ● Effective stakeholder management and cross-functional coordination
• ● Strong communication and influencing skills
• ● Ability to manage multiple priorities and perform under pressure
• ● Team coaching, mentoring, and people development capability
• ● Continuous improvement and process optimization mindset
• ● Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• ● We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .