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Lead Logistics Customer Experience & Operations Specialist
Manufacturing Transport Logistics
💰 Salary Not shared
📊 Market ₹80,000–₹140,000/mo (₹960,000–₹1,680,000/yr)
About the Company
Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding
About the Role
very across shipment tracking, reporting, milestone updates, exception handling and KPI support. The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven environment.
Responsibilities
- ● Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.
- ● Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups.
- ● Support DCM-related activities including container visibility, destination milestone monitoring, demurrage/detention input tracking, reporting and customer/status updates where applicable.
- ● Ensure accuracy and timeliness of daily, weekly and monthly deliverables including PO trackers, milestone reports, KPI reports and customer updates.
- ● Handle customer, CX, vendor and internal stakeholder queries through structured and professional email communication.
- ● Maintain high-quality communication standards by ensuring timely responses, clear follow-ups and proper escalation of exceptions.
- ● Track operational KPIs such as timeliness, accuracy, productivity, SLA adherence and quality of output.
- ● Support RCA preparation for process deviations, missed SLA, reporting errors and customer escalations. .
- ● Maintain SOPs, IOPs, trackers, excel reports and process documentation to ensure consistency, compliance and business continuity.
- ● Participate in training, cross-skilling and knowledge-sharing activities to support team resilience and backup readiness.
- ● Execute additional operational tasks assigned by the Team Leader / Manager based on business priorities.
- ● Shift - 6PM to 3 AM (Can be rotational basis business needs)
- ● Required qualification, experience & skills
- ● Graduate with 3-5 years of relevant experience in Returns & Reverse Logistics, Freight & Transportation Coordination (air preferred), Warehouse Inventory Management
- ● Monitor return cycle times, inventory accuracy, and shipment status.
- ● Provide operational updates to supply chain, warehouse, and customer teams.
- ● Drive continuous improvement initiatives within reverse logistics operations.
- ● Strong written communication skills with experience in customer / stakeholder email handling.
- ● Good MS Excel skills mandatory
- ● Exposure to Macros, Power BI, Power Automate, AI tools or reporting automation preferred.
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