Ocean Customer Experience Specialist

About the Company

Responsibilities

• ● Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
• ● Customer channel management
• ● Case Management
• ● Customer onboarding and relationship management
• ● Contract and dispute management and more
• ● Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
• ● Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream
• ● Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.
• ● Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
• ● This job requires limited job and business knowledge at the time of hiring.
• ● Any Graduate with minimum 2 years of experience.
• ● Excellent oral and written communication skills (mandatory)
• ● German Language Expert with minimum B2 Level certification (mandatory)
• ● Good at MS Office skills
• ● The desired candidate should be comfortable working in European shift

Benefits

• ● Impact: Your work directly contributes to the success of our global operations.
• ● Opportunity: Ample opportunities for professional and personal growth.
• ● Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• ● Global Exposure: Collaborate with diverse colleagues in an international business environment.
• ● Work-Life Balance: We value work-life balance and offer flexible working arrangements.
• ● Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• ● We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .