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Export Agent, GatewayMaersk · Hong Kong, Hong Kong
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Maersk

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Export Agent, Gateway

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-23 Hong Kong, Hong Kong Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market 22,000 DKK–28,000 DKK/mo

About the Company

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

Responsibilities

  • ● We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
  • ● Purpose of the Role
  • ● Capacity management, including cargo planning optimization, daily capacity supply balancing, network optimization
  • ● Cost management, including BSA utilization, daily spot procurement, cost leveraging
  • ● Coordinate and support commercial teams on business development and customer experience
  • ● Coordinate and support operation and customer service teams to ensure process efficiency and effectiveness
  • ● Ensure system update, integrity and accuracy on file levels
  • ● Familiar and understanding of special cargo handling (such as DG, Dutiable, High Value, Project Vehicle, etc...) Key Responsibilities 1. Serve as primary contact of airline reservation team and CX team
  • ● Work with airline to confirm the usage and the cost of the airline capacity
  • ● Work with CX team thru TMS system and daily communication. It is ensured that the appropriate flight details is provided and meet the service commitment.
  • ● Develop strong relationship with internal and external counterparts 2. Well manage the air flight services to meet customer needs
  • ● Monitor and manage the full shipment lifecycle (order delivery closure)
  • ● Ensure visibility and proactive updates on all critical milestones
  • ● Identify risks (capacity, delay, customs, documentation) and trigger mitigation actions early
  • ● Ensure timely and high-quality pre-alerts, milestone updates, and POD closure 3. Exception & Service Recovery Management
  • ● Coordinate with OPS, CX team, and airlines/coloaders to drive fast resolution and recovery
  • ● Communicate clearly and proactively with customers on issue status and recovery plan
  • ● Capture lessons learned and support continuous improvement initiatives 4. Process Governance & Customer SOP Adherence
  • ● Ensure execution in line with customer SOP / IOP and global standards
  • ● Monitor KPIs and service performance for assigned accounts