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Senior Customer Experience Consultant
Customer Service Call Centre
💰 Salary Not shared
📊 Market 3,000 GBP–4,500 GBP/mo (36,000 GBP–54,000 GBP/yr)
About the Company
Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible-setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning . With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
About the Role
We're looking for Senior Customer Experience Consultants who are: Collaborative - thrive in a team environment and build strong relationships Solutions-focused - proactive in problem-solving and process improvement Client-centric - passionate about delivering world-class service
Responsibilities
- ● Collaborative - thrive in a team environment and build strong relationships
- ● Solutions-focused - proactive in problem-solving and process improvement
- ● Client-centric - passionate about delivering world-class service
- ● Deliver exceptional customer service and manage escalations
- ● Liaise with global stakeholders and third-party suppliers
- ● Identify challenges in client supply chains and propose solutions
- ● Monitor performance and produce KPI reports
- ● Participate in supply chain projects and continuous improvement initiatives
- ● Passion for customer satisfaction and service excellence
- ● Strong communication and problem-solving skills
- ● Ability to work in a fast-paced, evolving environment
- ● Previous logistics experience is a plus
- ● Proficiency in Microsoft Office
- ● A dynamic, international environment where your ideas matter
- ● 25 days annual leave (option to buy/sell 5 days)
- ● Annual bonus, pension scheme, and family-friendly benefits
- ● Daily lunch allowance and on-site canteen
- ● Access to mental and financial health tools through our Employee Assistance Program
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