search Browse Jobs
Customer Experience ConsultantMaersk · Great Britain, Felixstowe, IP11 2QX
Maersk logo

Maersk

company page ↗

Customer Experience Consultant

🗓️ Posted 2026-10-16 Great Britain, Felixstowe, IP11 2QX Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,000 GBP–2,800 GBP/mo

About the Company

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Responsibilities

  • ● t to live Our Values and together, go all the way for our customers, society and for each other.
  • ● As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.
  • ● Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
  • ● Liaise with other key parties including third party suppliers and other Maersk offices around the world
  • ● Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
  • ● Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
  • ● Produce internal and external reports and statistics as required including client KPI reporting
  • ● Monitor the performance of third party suppliers with the aim of identifying areas for improvement
  • ● Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
  • ● Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
  • ● Attend client/other meetings as required
  • ● Participate in Supply Chain Management project teams
  • ● Work on other ad hoc tasks and projects as requested
  • ● Passion for customer satisfaction and service excellence
  • ● Previous experience in Logistics (a plus)
  • ● Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
  • ● Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
  • ● Expertise with Microsoft applications: Word, Excel, Outlook
  • ● Good telephone manner and strong Customer Service mind set and approach

Benefits

  • ● This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.