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Customer Experience Consultant - fix term roleMaersk · Great Britain, Derby, DE74 2BP
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Maersk

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Customer Experience Consultant - fix term role

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🗓️ Posted 2026-10-23 Great Britain, Derby, DE74 2BP Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 1,800 GBP–2,300 GBP/mo

About the Company

We are looking for someone who combines a strong customer focus with operational expertise and effective stakeholder management. You: Have experience in a customer-facing role within shipping, transport, logistics, supply chain or a related environment. Have a good understanding of shipping and logistics processes. Demonstrate a genuine commitment to delivering outstanding customer experiences. Are proactive, solution-oriented and comfortable taking ownership of operational challenges. Build relationships easily and communicate effectively with customers and colleagues at all levels. Can manage multiple priorities while maintaining a clear focus on customer outcomes. Have a continuous-improvement mindset and are comfortable challenging existing ways of working. Are interested in digitalization and identifying opportunities for automation. Thrive in a collaborative, international and fast-paced environment. Communicate confidently in written and spoken English. Ready for Your Next Step If you are looking for an opportunity to broaden your experience, increase your exposure to key customers and contribute to the continued success of Maersk, we would like to hear from you. Join us and help create exceptional customer experiences while connecting and simplifying global supply chains. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes

Responsibilities

  • ● As a Customer Experience Consultant, you will take ownership of a portfolio of customers and support the effective execution of their supply chains.
  • ● Act as the primary point of contact for customers and build strong, trusted relationships.
  • ● Understand customers' businesses, service requirements and operational priorities.
  • ● Identify opportunities to strengthen partnerships and improve service delivery.
  • ● Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
  • ● Proactively monitor shipments and service performance, ensuring that agreed service levels are achieved.
  • ● Take ownership of customer issues and drive timely resolution through effective stakeholder management.
  • ● Collaborate closely with commercial, operational, logistics and global service teams.
  • ● Provide internal stakeholders with visibility of service risks, trends and customer feedback.
  • ● Support customers in adopting digital solutions and self-service capabilities.
  • ● Lead customer experience and process improvement initiatives.
  • ● Identify and support opportunities for automation.
  • ● Share knowledge, best practices and customer insights with the wider team.

Benefits

  • ● In this role, you will:
  • ● Join us in a 3-4 month fixed-term contract role and gain valuable experience within one of the world's leading integrated logistics companies.
  • ● Manage and develop relationships with a portfolio of customers.
  • ● Gain exposure to end-to-end logistics solutions across multiple transport modes and products.
  • ● Work in a dynamic international environment with colleagues and stakeholders across different countries and functions.
  • ● Act as a key coordination point between customers, operational teams and internal departments.
  • ● Contribute directly to customer satisfaction, retention and commercial growth.
  • ● Drive continuous improvement, digitalization and automation initiatives.
  • ● Develop your career within one of the world's leading integrated logistics companies.