Lead Logistics CX and Operations Specialist - Japanese Speaker

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

We are looking for a highly motivated and customer-focused colleague to join Maersk. This role offers an exciting opportunity to contribute to Maersk's visibility solutions while developing expertise in customer experience, supply chain operations, and digital products. The successful candidate will be part of a locally managed team based in Qingdao and will report directly to a China-based people leader. Local leadership will provide ongoing coaching, performance guidance, and career development support. At the same time, the role offers valuable exposure to regional and global stakeholders through cross-functional collaboration. Working closely with customers, operations teams, and product stakeholders, you will help deliver excellent customer experience while driving operational excellence and continuous improvement. Key Responsibilities Manage customer inquiries and provide timely, accurate updates. Investigate and resolve visibility-related issues and exceptions. Execute operational activities in line with established SOPs and IOPs. Monitor service performance and ensure adherence to quality standards. Identify opportunities for process improvement and workflow optimization. Support reporting, analysis, and operational insights generation. Collaborate with cross-functional teams to enhance customer experience and service delivery. Demonstrate Maersk values and customer-centric behaviors in daily operations. What We're Looking For Fluent Japanese language capability (oral and written). Strong communication and stakeholder management skills. Customer-oriented mindset with a passion for service excellence. Strong analytical and problem-solving skills. Advanced Microsoft Excel skills. Ability to prioritize tasks and work effectively in a fast-paced environment. Experience in Supply Chain Management, Logistics, Customer Service, or Operations. Knowledge of shipment visibility solutions or tracking platforms. Power BI reporting and data visualizat