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Export Agent, CXMaersk · China, Shanghai, Shanghai, 200003
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Maersk

company page ↗ Visa Sponsoring Company

Export Agent, CX

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-23 China, Shanghai, Shanghai, 200003 Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 12,000 DKK–18,000 DKK/mo

About the Company

Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding

Responsibilities

  • ● We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
  • ● Purpose of the Role
  • ● Deliver best-in-class customer experience by proactively managing the end-to-end shipment journey and resolving issues with speed and ownership
  • ● Act as the point of contact for assigned customers, ensuring transparency, reliability, and consistent communication
  • ● Proactively identify risks, deviations, and service gaps, and drive timely recovery actions
  • ● Build strong relationships with customers and internal stakeholders to ensure a seamless and consistent CX across all touchpoints Key Responsibilities 1. Customer Ownership & Relationship Management
  • ● Serve as the primary contact for assigned customers
  • ● Develop strong understanding of customer business, supply chain needs, and priorities
  • ● Act as customer advocate internally , ensuring customer expectations are met
  • ● Drive First Contact Resolution (FCR) and minimize escalations 2. End-to-End CX Management
  • ● Monitor and manage the full shipment lifecycle (order delivery closure)
  • ● Ensure visibility and proactive updates on all critical milestones
  • ● Identify risks (capacity, delay, customs, documentation) and trigger mitigation actions early
  • ● Ensure timely and high-quality pre-alerts, milestone updates, and POD closure 3. Exception & Service Recovery Management
  • ● Coordinate with OPS, gateway, and other teams to drive fast resolution and recovery
  • ● Communicate clearly and proactively with customers on issue status and recovery plan
  • ● Capture lessons learned and support continuous improvement initiatives 4. Process Governance & Customer SOP Adherence
  • ● Ensure execution in line with customer SOP / IOP and global standards
  • ● Monitor KPIs and service performance for assigned accounts
  • ● Support implementation of customer-specific solutions and process improvements