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Customer Experience PartnerMaersk · Canada, Ontario, Mississauga, L4W 5G2
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Maersk

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Customer Experience Partner

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-23 Canada, Ontario, Mississauga, L4W 5G2 Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,800 CAD–3,600 CAD/mo

About the Company

At Maersk, we are committed to delivering world-class logistics and supply chain solutions while creating exceptional customer experiences. As a Customer Experience Partner , you will serve as the primary point of contact for customers, ensuring the smooth execution of shipments while building strong, long-term customer relationships.

Responsibilities

  • ● Act as the primary point of contact for our customers.
  • ● Build strong relationships and develop an understanding of each customer's business, service requirements, priorities, and expectations.
  • ● Represent the customer's needs internally and maintain professional, proactive communication.
  • ● Handle customer enquiries through applicable channels including phone, email, and cases.
  • ● Ensure smooth execution of the end-to-end shipment lifecycle by working closely with customers and internal stakeholders.
  • ● Proactively track shipments and identify deviations from the agreed transport plan.
  • ● Inform customers of relevant changes or disruptions and provide potential alternatives or solutions where appropriate.
  • ● Take ownership of customer issues and facilitate timely and effective resolution.
  • ● Engage the appropriate operational and functional stakeholders when additional support is required.
  • ● Follow up on outstanding customer requests to drive timely closure.
  • ● Provide customers with accurate and timely information relating to shipment status, documentation, bookings, delivery schedules, invoices, and other applicable shipment matters.
  • ● Set clear expectations and keep customers informed when there are changes to confirmed plans.
  • ● Communicate professionally and with a solution-oriented, customer-centric approach.
  • ● Work collaboratively with relevant Maersk teams to resolve customer needs. Internal role material identifies stakeholders including Area Product, Area Delivery, Area Sales, Area Finance, GSC/One Team Customer Service and Customer Service leadership , as well as operational functions.
  • ● Take ownership of the overall customer experience.
  • ● Identify recurring customer pain points and opportunities to improve processes.
  • ● Actively seek continuous-improvement opportunities involving customers and internal or external stakeholders.
  • ● Develop an understanding of the customer's business and supply-chain needs.
  • ● Recognize opportunities to strengthen the customer relationship and support Maersk's broader product offering.
  • ● Internal role material specifically includes upselling within the Customer Service Agent success measures.