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Manager - Technology, Customer & Operations
ICT
💰 Salary Not shared
📊 Market A$8,500–A$12,500/mo (A$102,000–A$150,000/yr)
About the Company
Lovable is a platform that lets you build apps and websites by chatting with AI. We are a small European team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product quickly. We're on a mission to build the last piece of software that the world will ever need. Software Development Specialties: Software Development, AI, AI code generation, Software Engineering, Vibe coding
Responsibilities
- ● Establish close and integrated ties with operating business units by implementing applications and integration to help the business improve efficiency, reduce cost and support business growth as well as supporting effective day-to-day running of all operations as defined by the TCO Area Head. Be the technical lead on major implementations, providing support and mentorship to other TCO colleagues. Provide higher technical input for TCO specialists on support and change issues. Deputise where necessary for area TCO leadership. Support the region with the provision of training to other TCO colleagues.
- ● Work with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutions
- ● Carry out full implementation from design, solution development, testing and go-live
- ● Coordinate with other TCO specialists, Global teams and extended Maersk colleagues to deliver any development or customisation if necessary
- ● Produce functional requirements, project plans, system configuration and test plans when being the lead SME on a project
- ● Perform configuration on supported applications needed to run operations including all peripheral applications and devices.
- ● Conduct training to super-users and project team members where necessary
- ● Develop the TCO team to upskill them
- ● Working with AOT and other Maersk Teams to ensure the smooth implementation of IT services and infrastructure
- ● Handle any change requirements
- ● Attend any business review meetings with potential, new or existing customers and gather/understand/follow-up areas of concern and improvement where applicable
- ● Review existing implementations and find any improvement opportunities where applicable
- ● Ensure any issues reported are attended until closed
- ● Manage service level, KPI and escalations
- ● Where necessary, act as a senior SME during major incidents
- ● Support any disaster recovery and system testing if needed
- ● Support any system migration and upgrade
- ● Primary internal stakeholders
- ● Required qualification, experience & skills
- ● to 8 years Implementing, managing and supporting warehouse management systems, and daily work using Bl analysis tools
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