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Service Desk Technician - After HoursLogicalis · Virtual Location
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Logicalis

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Service Desk Technician - After Hours

🗓️ Posted 2026-08-07 Virtual Location Hybrid ICT
💰 Salary Not shared 📊 Market 2,000 GBP–2,800 GBP/mo

About the Company

Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. THIS IS FOR AFTER HOURS POSITIONS ONLY SHIFT HOURS WILL FALL BETWEEN 8PM - 8AM EST, AND DAYS WILL BE DEPENDING ON NEEDS OF BUSINESS. ONLY APPLICATIONS OF THOSE ABLE TO WORK WITHIN THAT TIME FRAME WILL BE CONSIDERED. THIS IS NON-NEGOTIABLE.

Requirements

  • ● Provides support via phone, e-mail and chat to employees of corporate clients.
  • ● Assists users in troubleshooting Outlook.
  • ● Provides support for Microsoft Operating Systems (Windows7, Windows 10).
  • ● Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
  • ● Provides support for mobile devices including configuration and email sync.
  • ● Handles 50-60 issues per day efficiently and appropriately.
  • ● Maintains regular and punctual attendance.
  • ● Utilizes Active Directory database to reset network passwords.
  • ● Assists users in adding and changing network printers.
  • ● Provides technical support for VPN connectivity issues.
  • ● Controls user's computers utilizing remote access tools.
  • ● Troubleshoots remote access connectivity problems.
  • ● Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  • ● Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • ● Supports and conducts self in a manner consistent with client service expectations.
  • ● Supervisory Responsibilities
  • ● This job has no supervisory responsibilities.
  • ● To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • ● Equivalent combination accepted.
  • ● Trade School Certificate or Associate Degree in related field.