IT Service Management Consultant (Environment Management)

About the Company

About the Role

Responsibilities

• ● Leading the Environment Management practice, ensuring technology environments are governed, documented, maintained and fit for purpose.
• ● Monitoring MSP compliance with environment management processes, controls, SLAs, KPIs and operational standards.
• ● Acting as the key conduit between internal teams, service owners and the MSP for Environment Management matters.
• ● Maintaining oversight of environment ownership, usage, availability, dependencies and lifecycle status.
• ● Working with internal teams and the MSP to improve environment stability, access controls, documentation and operational readiness.
• ● Identifying environment-related risks, constraints, conflicts and improvement opportunities across key technology services.
• ● Supporting Change Management activity, including environment impact assessment, readiness review, scheduling coordination and risk assessment.
• ● Supporting the 24/7 Major Incident Management rota where required, including communications, escalation and operational coordination.
• ● Engaging with the IT risk management framework, raising and escalating risks linked to environment stability, access, change activity or control gaps.
• ● Supporting the firms Disaster Recovery practice with regard to Environment Management
• ● Providing backup support across other ITIL-aligned practices where required, including Incident, Event, Problem, Request and Risk Management.
• ● Your experience:
• ● Proven experience in IT Service Management within large, complex technology environments, ideally with exposure to a managed service provider model.
• ● Strong understanding of ITIL-aligned operational practices , with specific experience or exposure to Environment Management .
• ● Ability to lead and mature Environment Management , including environment governance, ownership, documentation, lifecycle oversight and operational readiness.
• ● Strong analytical skills, with the ability to identify environment-related risks, dependencies, constraints, conflicts and improvement opportunities.
• ● Good technical awareness of modern IT services, cloud-based infrastructure, Microsoft Azure environments and environment lifecycle considerations.
• ● Confident stakeholder management, communication and influencing skills across technical teams, service owners, vendors and global stakeholders.
• ● ITIL Foundation certification as a minimum; higher-level ITIL certification desirable.
• ● Proactive, collaborative and improvement-focused, with the ability to support wider ITIL practices such as Incident, Event, Problem, Request and Risk Management where required.

Benefits

• ● Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
• ● Private medical care
• ● Free in-house fitness centre
• ● Life insurance
• ● Worldwide travel insurance for business and non-business travel
• ● Wide range of training opportunities
• ● About Linklaters
• ● Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
• ● We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
• ● Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
• ● We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.
• ● We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.
• ● What sets us apart
• ● At Linklaters
• ● We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
• ● We belong to a firm that embodies its corporate social, environment and governance responsibility commitments
• ● We celebrate diversity, equity and inclusion so our people can bring themselves to work
• ● We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
• ● We invest in custom-fit career paths for our people in line with their talents and aspirations
• ● We provide agile working solutions to meet the changing needs of our people and our business