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Iress
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Support Analyst
ICT
Company shared salary
NA
Market rate
A$2–A$2,027/mo (A$24–A$24,324/yr)
Based on similar roles (title + domain + location).
About the Company
See yourself being part of a large, transformational change This could be the role for you At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia. Build your career at Iress
Responsibilities
- ● r service. Effectively communicate with clients and internal teams to appropriately investigate and analyse client application issues, and to use initiative and creative problem solving to offer viable resolutions. You'll have the full support from your team and Team Leader as well as the opportunity to collaborate with other internal teams to investigate, analyse and solve a variety of software application issues.
- ● If you are a Finance/Economics Graduate or passionate about financial services - we would love to hear from you
- ● Some of the awesome things you'll be involved with:
- ● Provide a first point of contact for all inbound communications
- ● Log and document all client incidents and requests in line with defined standards
- ● Actively listen, probe and analyse incident information to ensure all pertinent information is gathered
- ● Use strong verbal and written skills to deliver excellent customer service
- ● Ensure adequate phone queue coverage in line with defined standards
- ● Actively and appropriately prioritise incidents during the triage process in line with defined standards
- ● Effectively liaise and collaborate with team, and relevant internal departments to gather and analyse
- ● Required incident information, use initiative and creativity to determine viable incident solutions
- ● Follow through to resolution as required
- ● Involvement in stakeholder management
- ● Establish effective working relationships with team and key people in other departments
- ● Effectively escalate incidents with appropriate information in line with defined standards
- ● Actively own and track escalated incidents
- ● Proactively learn about the products and the applicable areas of the industry
- ● Continually develop analytical and troubleshooting skills
- ● What you will bring:
- ● Relevant qualifications in either Financial Planning, Economics or Finance is preferred
Credential Requirements
for Australia
Requirements shown are for Indian professionals relocating to Australia.
🟡
Required for PR/Visa
ACS Skills Assessment
Australian Computer Society
Cost: AUD 530
Timeline: 6–8 weeks
Required for skilled visa (189/190/491) only — not required to work as IT professional
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