Ops + Maintenance Lead (NMC)

About the Company

Responsibilities

• ● Manage the day-to-day operations of the Telecoms O&M sub-team, ensuring optimal network performance and service delivery
• ● Oversee capacity planning within the Telecoms Architecture, proactively identifying and mitigating potential risks through maintenance planning and defect resolution
• ● Manage the Telecoms Risk Register and ensure all new technology aligns with contract SLAs through effective Acceptance into Live Service processes
• ● Serve as the Network Management Center (NMC) Manager, overseeing contractor NOC and Service Desk operations to ensure Service Level Agreements are consistently met
• ● Manage asset and inventory systems, conducting trend and problem reviews, and developing technical solutions to resolve recurring faults
• ● Act as the escalation point for the SPEN business, coordinating fault management activities to minimize network disruptions and business impact
• ● Work closely with Design & Standards and Engineering & Deployment teams to ensure seamless integration of new technologies into the live network
• ● Manage team forecasts and OPEX budgets in line with business requirements, reporting progress to the Telecoms Manager
• ● Ensure workload is effectively distributed across your team, maintaining high standards of technical delivery and professional development

Requirements

• ● University degree in electrical, electronic, or telecommunication engineering, complemented by at least five years of experience in a senior engineering role
• ● Comprehensive knowledge of telecoms networks, architectures, equipment, and vendor solutions
• ● Strong knowledge of Cyber Security standards and policies, ensuring network operations meet regulatory and security requirements
• ● Proven track record in managing engineering teams, demonstrating your capability to guide, motivate, and develop technical professionals
• ● Strategic vision with the ability to devise effective solutions to complex technical problems and communicate them clearly both verbally and in writing
• ● Proficiency in MS Office applications and effective prioritisation skills, managing multiple workstreams while maintaining quality and meeting deadlines
• ● Methodical mindset that enables you to conduct trend reviews, identify recurring issues, and implement preventative measures
• ● Ability to work effectively across teams, building strong relationships with stakeholders to ensure consistent technical standards and operational excellence across the network
• ● What's in it for you
• ● As well as an attractive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
• ● At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action -- our benefits are designed to help you do just that - so that you have everything you need to take care of your world -- today and tomorrow. That's why our benefits include:
• ● days annual leave
• ● Holiday Purchase - perfect your work/life balance with extra annual leave
• ● Equity Plans
• ● Payroll Giving and Charity Matched Funding
• ● Technology Vouchers - save more and spread the cost of your technology purchases
• ● Electric Vehicle Schemes - to help you transition to green/clean driving
• ● Cycle to Work scheme and Public Transport Season Ticket Loans
• ● Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• ● Life Assurance (4x salary)