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Host
Hospitality Tourism
💰 Salary Not shared
📊 Market 1,800 GBP–2,400 GBP/mo (21,600 GBP–28,800 GBP/yr)
About the Company
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you'll receive: A competitive salary plus service charge. Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise. Great career opportunities in multiple locations around the UK and going international. This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods. Access to a staff Canteen. Up to 30 days' annual leave (including Bank holidays) + your birthday off. Up to 33% Harrods discount. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would enco
About the Role
As a Host, you will play a key role in shaping each guest's journey, ensuring a seamless and welcoming experience from arrival through to seating. You will be responsible for managing reservations and optimising covers, all while maintaining a calm and professional presence in a fast-paced environment.
Responsibilities
- ● Manage reservations, working closely with the Head Host and reservations team to ensure accuracy and clarity
- ● Maximise covers through effective management of bookings, walk-ins and waitlists
- ● Seat guests in line with the table plan, providing menus and a warm welcome
- ● Collaborate with the Head Host and management team to ensure smooth day-to-day service
Requirements
- ● You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner remaining attentive throughout their visit, and providing customers with a prompt and efficient service.
- ● You are cool, calm, collected even in pressurised situations and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.
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