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End User Support TechnicianHarrods · Knightsbridge
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Harrods

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End User Support Technician

🗓️ Posted 2026-09-21 Knightsbridge Full-time Hybrid ICT
💰 Salary Not shared 📊 Market 2,333 GBP–2,917 GBP/mo

About the Company

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

About the Role

This provides technical support to users across all functions of the Harrods business, including Retail, Distribution and Corporate. This involves supporting a comprehensive set of hardware, software and devices so that the team are a one stop shop for all end user support.

Responsibilities

  • ● Provide technology support and expert technical advice to 4000+ users across the business
  • ● Oversee the repair of equipment through utilisation of internal resources and 3rd party suppliers
  • ● Build and maintain strong relationships across both IT and the wider business
  • ● Proactive engagement with Service Management teams to ensure effective representation of Front Office support within governance and procedures

Requirements

  • ● Excellent technical knowledge of installation, configuration, administration and troubleshooting end user devices, including Windows, MAC OS, Desktop, Laptop, Tablet, VDI, thin client
  • ● Excellent working knowledge of Office 365, MS Teams and Adobe Creative Cloud
  • ● Awareness of software licensing and end user security technologies including antivirus and encryption
  • ● Previous experience in working within active Directory administration, Microsoft office suite troubleshooting skills and printer configuration

Benefits

  • ● Friendly environment to inspire your best work
  • ● Abundant opportunities and support to build an exceptional career across the varied specialisms of our business