SAP Project Delivery Manager

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Permanent Department: Retail Systems and PMO (Neil Charlton)

This role is pivotal in shaping and managing the SAP change portfolio across multiple business and technology domains, providing leadership across continuous improvement initiatives, business demand, ERP-enabled CapEx projects, upgrade readiness activities and future platform upgrades. You will lead SAP project delivery from initiation through to implementation and benefits realisation, ensuring all change is aligned to strategic priorities, business value and organisational capacity. Working across multiple workstreams and suppliers, you will manage key dependencies to deliver efficient, predictable and high-quality outcomes. A key focus of the role will be leading the SAP Technical Debt Remediation Programme and preparing the organisation for its planned ERP upgrade in H1 2028. You will oversee demand management, backlog prioritisation and continuous improvement activities, ensuring investment decisions and change requests are assessed against strategic objectives, technical constraints and delivery capacity. In addition, you will provide robust governance, reporting and stakeholder management, supporting steering groups and investment forums while maintaining clear visibility of scope, costs, risks, schedules and benefits.