Operations Executive

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Permanent Department: Customer Service Experience (Debbie Ratcliffe)

As an Operations Executive, you will play a key role in ensuring our Customer Service teams have the tools, systems, and processes needed to deliver world class service. You will also be supporting our Operations Assistants to deliver Business As Usual operational tasks within expected timescales. You'll act as a central point of expertise, using your knowledge of our systems, operations, and procedures to drive improvements and champion best practice across the department. You will detail requirements for any system changes by understanding the issue, impact and benefit for the customer and colleague experience, working with the Continuous Improvement team with the implementation of new systems and monitor this until the change becomes business as usual. In this role, you will also: Support the thorough testing of any new systems or system developments plus create and/or review processes and training material as required, to ensure the solution is fit for purpose, and defects or issues can be resolved before they are rolled out. Manage stakeholder relationships effectively to ensure they are clear on the status of any initiatives and actions, including progress, timelines and challenges. Delivering leadership and team presentations when necessary. Develop documentation, proposals, and requirements for system or process changes. Review and maintain the department strategy for dealing with disruptions with robust business continuity plans; ensuring Customer Se