search Browse Jobs
Festive Support AssistantHarrods · Gateshead
Harrods logo

Harrods

company page ↗

Festive Support Assistant

🗓️ Posted 2026-10-06 Gateshead Full-time Hybrid Retail Consumer Products
💰 Salary Not shared 📊 Market 1,900 GBP–2,200 GBP/mo

About the Company

Harrods is one of the world's leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. Additional Information: Time Type: Fixed Term (Fixed Term) Department: Beauty Retail & Services (Stefano Sacchettini)

About the Role

As a Festive Support Assistant, you'll provide flexible support across multiple areas of the store, helping our teams deliver a seamless and memorable customer experience during one of the busiest times of the year. No two days will be the same. You may be supporting customers on the shop floor, replenishing stock, processing transactions at the tills, assisting with festive gifting, or ensuring our store remains beautifully presented and ready for trade.

Responsibilities

  • ● Deliver exceptional customer service and create a welcoming environment for every customer.
  • ● Support customers with enquiries and product recommendations across beauty and gifting.
  • ● Operate tills and process transactions accurately and efficiently.
  • ● Replenish stock and maintain product availability across the store.
  • ● Support visual merchandising standards and maintain a beautifully presented shopping environment.
  • ● Assist with festive gifting services and seasonal activities.
  • ● Promote our My Beauty rewards programme and customer feedback initiatives.
  • ● Work collaboratively with colleagues across different areas of the business to support peak trading.

Requirements

  • ● We're looking for individuals who bring energy, enthusiasm and a positive attitude to everything they do.
  • ● You will have:
  • ● A passion for delivering exceptional customer service.
  • ● Strong communication skills and confidence interacting with customers.
  • ● A flexible approach and willingness to support different areas of the store.
  • ● The ability to remain organised and positive in a fast-paced environment.
  • ● A collaborative mindset and strong team-working skills.
  • ● High personal standards, taking pride in your punctuality and professionalism.
  • ● Availability to work throughout the festive trading period, including weekends and peak trading days.