Team Leader

About the Company

Responsibilities

• ● Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
• ● Provision of professional and clinical leadership for team members
• ● Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI's and Activity Work Plan.
• ● Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
• ● Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
• ● Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
• ● Ensure that the wellbeing and safety of team members is considered and proactively managed.
• ● With support of Senior Team leader maintain local key stake holder relationships
• ● Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
• ● Recruit team members with appropriate skills for the specific roles being recruited for.
• ● Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
• ● Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
• ● Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.
• ● Tertiary qualifications in Nursing/ Allied Health or health- related degree.
• ● Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
• ● Ability to manage and support a team of skilled professionals across multiple sites and locations.
• ● Displays strong customer service ethic and attitude
• ● Ability to work on multiple tasks and projects simultaneously.
• ● High level communication and interpersonal skills
• ● Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
• ● Strong analytical skills and attention to detail.
• ● Good customer management skills for delivery of services to HammondCare and external customers
• ● Strong administrative and computer skills.
• ● A current Australian driver's licence and willingness to travel intra and interstate
• ● Empathy and patience
• ● Eligibility for registration as a Health Practitioner in Australia
• ● Evidence of study and or qualifications in the area of dementia
• ● Knowledge of supporting older people and carers living with dementia