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Workplace Experience Manager, DCFreshfields · Washington, D.C.
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Freshfields

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Workplace Experience Manager, DC

🗓️ Posted 2026-08-05 Washington, D.C. Hybrid Administration Office Support
💰 Salary Not shared 📊 Market 6,250 GBP–9,583 GBP/mo

About the Company

Freshfields is a global firm with over 280 years' experience of anticipating change, setting new standards and shaping the future of law. In a complex world where new opportunities evolve quickly, we are a trusted, forward-thinking partner who can give clients the edge and help propel their ambitions. At Freshfields we are steadfast champions of our clients-that's why leading global companies turn to us when it matters most. We are proud to be recognised as a top-tier leader in the practice areas most important to clients around the world today. We bring bold thinking, deep expertise and the latest capabilities to help clients make critical decisions, prepare for new opportunities, and tackle unprecedented matters. When opportunities stretch across borders, we connect clients with experts and advisors from across our global team. We are deeply committed to making a positive impact for our clients, our communities and the people we serve, and we are transparent about our efforts to drive change. --- Freshfields has offices in Austria, Bahrain, Belgium, China, England, France, Germany, Hong Kong, Ireland, Italy, Japan, the Netherlands, Singapore, Spain, the United Arab Emirates, the United States of America and Vietnam. Law Practice Specialties: Corporate & M&A, Banking & Finance, Dispute Resolution, Competition & Regulatory, Intellectual Property, Capital Markets, Energy & Infrastructure, Antitrust

About the Role

Freshfields is a major global law firm, providing corporate legal services of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,800 lawyers in 33 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions, and governments. The Workplace Experience Manager, DC is a key member of the Workplace Experience Team responsible for delivering an exceptional workplace, hospitality, and service experience for employees, clients, and visitors in Freshfields' Washington, DC office. This role requires a strategic and hands-on leader who can independently assess needs, develop solutions, and drive execution with minimal direction while maintaining the highest standards of service and professionalism. As the operational leader responsible for the planning, execution, and continuous improvement of the workplace, the Workplace Experience Manager oversees hospitality programming, conference center operations, facilities management, vendor management, food service offerings, workplace technology coordination, employee experience initiatives, space planning, and office projects. Success in this role requires exceptional planning, strong relationship-building skills, and the ability to anticipate evolving business needs. The Manager will proactively identify opportunities to enhance the workplace experience, develo

Responsibilities

  • ● Workplace Experience Leadership
  • ● Serve as the operational leader for Workplace Experience services within the DC office, ensuring an exceptional experience for employees, clients, and visitors.
  • ● Build strong relationships with attorneys, business services professionals, office leadership, and vendors to understand evolving needs and drive continuous improvement.
  • ● Anticipate workplace needs, identify opportunities to enhance services, improve operational efficiency, and elevate the overall workplace experience.
  • ● Exercise sound judgment and decision-making authority in managing day-to-day operations, resolving issues, and implementing solutions aligned with firm objectives.
  • ● Hospitality & Conference Center Operations
  • ● Manage daily operations across reception, conference center, catering, pantry, food service, visitor experience, and meeting support.
  • ● Oversee conference room operations, visitor spaces, and workplace utilization using Eptura Engage (or similar space management system).
  • ● Partner with the Events Team, attorneys, business services professionals, and vendors to plan and execute meetings, events, and special initiatives.
  • ● Develop and implement service standards, procedures, and best practices for hospitality and conference center operations.
  • ● Resolve complex service issues and ensure timely follow-through on requests and commitments.
  • ● Serve as a primary point of contact for employees and visitors of the DC office.
  • ● Draft and circulate local office communications.
  • ● Facilities & Workplace Operations
  • ● Manage relationships with hospitality, catering, cleaning, facilities, AV, and other workplace service providers, establishing service expectations, monitoring performance, and holding vendors accountable for delivering exceptional results and continuous improvement.
  • ● Oversee day-to-day facilities operations, ensuring the office remains safe, functional, and maintained to the highest standards.
  • ● Lead workplace projects, office improvements, space planning initiatives, and operational enhancements from planning through implementation, ensuring timely execution and successful outcomes.
  • ● Serve as the primary liaison with building management, engineering teams, and facilities vendors to address operational needs and resolve issues.
  • ● Conduct regular audits of conference rooms, common areas, office space, visitor spaces, hospitality areas, workplace amenities, and back-of-house operations to ensure readiness, quality, functionality, and presentation standards.
  • ● Manage maintenance requests, monitor service levels, and ensure timely resolution of facilities-related concerns.