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Senior Application Manager
ICT
Company shared salary
NA
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Based on similar roles (title + domain + location).
About the Company
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries. As part of our Application Management Team based in Baden, Switzerland, we are looking for a motivated and self-directed Technical Application Manager who is excited to work in a dynamic team and be part of a successful, multicultural organization. This role operates in mission-critical banking and payments environments and follows a hybrid work model (minimum two days on-site) with occasional evening/weekend maintenance and a periodic on-call rotation (one week approximately every two months).
Responsibilities
- ● Serve as a client-facing technical lead for both existing and new clients; apply strong technical expertise, problem management, investigative skills, and excellent communication.
- ● Drive the timely completion of multiple internal and external technical projects in line with specifications and scoped budgets.
- ● Execute deployment and configuration activities efficiently and accurately to ensure continued customer satisfaction and retention.
- ● Enforce corporate project standards and methodologies to minimize risks; provide regular progress reporting to the Head of Projects.
- ● Coordinate across project and support teams to address issues and ensure smooth integration and handovers.
- ● Lead problem solving for technical issues during projects; record and resolve internal defects and product-related issues with product teams.
- ● Maintain up-to-date documentation of procedures and system configurations; review and improve customer onboarding procedures to strengthen service delivery.
- ● Support Product Management and Sales teams when additional technical expertise is required.
- ● Identify and mitigate project risks; escalate and resolve issues that impact project success.
- ● Work independently in cross-functional initiatives with Development, Project, and Support teams.
- ● Deploy and support mission-critical interbank transaction applications (e.g., IGTPlus) on Linux, covering payment rails and schemes such as SWIFT, SIC, EUROSIC, and SECOM.
- ● Maintain and improve existing automation using Ansible; manage versions with Git/GitHub.
- ● Provide second-level support using Jira; analyze and support application issues in UAT and Production environments.
- ● Perform scheduled maintenance during evenings/weekends and participate in a standby/on-call rotation.
- ● Utilize Zabbix for monitoring to ensure platform stability and performance.
- ● Required Technical Expertise:
- ● Financial services / banking / payments experience, including SWIFT (MT/MX) and ISO 20022 message standards; familiarity with domestic payment schemes such as SIC and SECOM.
- ● Linux/Unix (Red Hat) and shell scripting with strong proficiency.
- ● Automation & configuration management: Ansible (preferred); exposure to Puppet or Chef.
- ● Version control: Git/GitHub.
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