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Client Services OfficerEstia Health · Myrtle Bank
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Estia Health

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Client Services Officer

🗓️ Posted 2026-09-11 Myrtle Bank Full-time Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market A$4,500–A$6,000/mo

About the Company

Estia Health is one of the largest and fastest growing aged care providers in Australia, operating over 14,000 employees across 96 homes in Queensland, New South Wales, South Australia, and Victoria. The company is dedicated to enriching and celebrating the lives of residents and their families, with a mission to provide high quality person centred aged care and services. They are committed to diversity, equity, and inclusion in their workplaces.

About the Role

As first point of contact for families seeking Aged Care services, you will assist residents and their families in their journey into residential Aged Care.

Responsibilities

  • ● Brings a friendly customer service to everyone - whether in person, on the phone or over email.
  • ● Keeps on top of paperwork - record keeping, filing, etc.
  • ● Enjoys showcasing our home to future residents and their families.
  • ● Has the ability to conduct cold calls and secure new referral sources.

Requirements

  • ● Has a track record of success in sales including strong negotiation and outstanding customer service.
  • ● Possess knowledge of Aged Care including fees and funding (Ideal but not essential).

Benefits

  • ● Retail savings with the Blue Light Card
  • ● Discounted car hire
  • ● Employee Assistance Program for you and your family
  • ● Free Wellbeing App to support your mental and physical health
  • ● Novated leasing for vehicles
  • ● Workplace banking support
  • ● ACN membership discounts for nurses
  • ● Discounted health insurance with nib health
  • ● Discounted JB HiFi
Credential Requirements for Australia
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AMC MCQ + Clinical Exam

Australian Medical Council

Must have to work
Cost: AUD 3,500–5,000 Timeline: 1–2 years
🔴

AHPRA Registration

Australian Health Practitioner Regulation Agency

Must have to work
Cost: AUD 700–900/year Timeline: 4–8 weeks

Legally required to use protected title and practise

🔴

AHPRA Registration (Nursing and Midwifery)

Australian Health Practitioner Regulation Agency (NMBA)

Must have to work
Cost: AUD 200–400/year Timeline: 4–8 weeks
🔴

AHPRA Pharmacy Board Registration

Australian Health Practitioner Regulation Agency

Must have to work
Cost: AUD 400–700/year Timeline: 3–6 months
🔴

ADC Written + Practical Examination

Australian Dental Council

Must have to work
Cost: AUD 5,000–8,000 Timeline: 1–2 years
🔴

AHPRA Dental Board Registration

Australian Health Practitioner Regulation Agency

Must have to work
Cost: AUD 400–700/year Timeline: 4–8 weeks