Junior customer service specialist

About the Company

Responsibilities

• ● role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery.
• ● You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded.
• ● Managing inbound and outbound customer communications via phone, email, post, and other channels
• ● Supporting customers with pre-sales enquiries and product-related questions
• ● Resolving customer issues and complaints efficiently and professionally
• ● Processing customer orders accurately, including price verification and order fulfilment
• ● Maintaining accurate records within customer service systems
• ● Acting as the primary point of contact for allocated customer accounts
• ● Coordinating order planning and delivery activities to ensure high service levels
• ● Managing warehouse bookings and collaborating closely with logistics and planning teams
• ● Working with systems such as SAP and other operational platforms to support order management
• ● Building strong relationships with internal and external stakeholders
• ● Contributing ideas and improvements that enhance customer satisfaction and operational excellence What we're looking for We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business.

Requirements

• ● Previous experience in customer service, customer support, order management, or a similar role
• ● Excellent verbal and written communication skills
• ● Strong organisational skills and attention to detail
• ● The ability to multitask, prioritise effectively, and solve problems proactively
• ● A professional and customer-focused approach to managing enquiries and issues
• ● Strong relationship-building skills and the confidence to communicate with stakeholders at all levels
• ● Good Microsoft Office skills, ideally at an intermediate level
• ● SAP knowledge would be advantageous
• ● An interest in supply chain, logistics, or customer operations
• ● Fluency in English Who you are Beyond your experience, we're interested in who you are as a person.
• ● You'll thrive in this role if you are:
• ● Passionate about delivering exceptional customer experiences
• ● Motivated to learn, develop, and take on new challenges
• ● Accountable, reliable, and able to take ownership of your work
• ● A collaborative team player who values trust and strong working relationships
• ● Resilient and positive when handling challenges and changing priorities
• ● Ambitious and driven to continuously improve
• ● Focused on quality and committed to delivering excellent results Why join Electrolux At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact.
• ● What's in it for you
• ● Excellent learning and development opportunities