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Customer Service CoordinatorDS Smith · Thessaloniki
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DS Smith

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Customer Service Coordinator

🗓️ Posted 2026-09-15 Thessaloniki Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,250 GBP/mo

About the Company

Purpose of Role Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals. Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations. The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.

Responsibilities

  • ● Dealing with customers (monitoring orders, requests, queries, and complaints)
  • ● Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
  • ● Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
  • ● Assist in Tenders preparation
  • ● Build relationships with customers through follow-up of services
  • ● Assist management in developing and reviewing the sales figures
  • ● Assist in customized and/or ad hoc reports.
  • ● Qualities/Attributes
  • ● Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
  • ● Proven track record of performing at a high level in a fast paced customer service environment.
  • ● Working with Integrated Business Systems.

Requirements

  • ● Microsoft Office
  • ● Working knowledge of SharePoint, CRM
  • ● Problem-Solving Abilities
  • ● Strong verbal and written communication skills
  • ● Collaboration and the ability to work effectively within a team
  • ● Educated to A level standard or equivalent
  • ● Evidence of continuous learning and development
  • ● A competitive salary based on experience and skills
  • ● Excellent working environment
  • ● Private Health Coverage
  • ● Ticket restaurant
  • ● Work from the office with flexibility
  • ● Continuous Growth Opportunities
  • ● Learning Fridays
  • ● Wellbeing activities
  • ● Fresh Fruits Program