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Diageo
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Vendor Performance Manager
Manufacturing Transport Logistics
Company shared salary
NA
Market rate
₹150,000–₹250,000/mo (₹1,800,000–₹3,000,000/yr)
Based on similar roles (title + domain + location).
About the Company
Job Description : Role - Vendor Performance Manager Level - L5A About the Function: Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world. This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it's building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business. You'll be part of a team that's constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.
About the Role
Diageo has outsourced a significant portion of its IT services across the GBS portfolio. Historically, vendor management has been decentralized across Value Streams, leading to inconsistent processes, fragmented governance, and limited visibility of overall service performance. As Diageo consolidates and streamlines its outsourced service providers, this role will be central to operating a robust and consistent IT Service Delivery capability. The position will ensure strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise. Role Purpose: The role is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors. The role drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo's technology landscape. The role works closely with Governance, Finance, Procurement, Service Owners, and strategic suppliers to ensure: Service delivery consistently meets agreed service levels, operational standards, and business expectations. Vendor performance is clear, accountable, and measured through significant KPIs and service metrics. Service quality, operational stability, and compliance are maintained through effective governance and performance management. Improvement opportunities are identified, prioritised, tracked, and delivered to drive measurable service improvements and bu
Requirements
- ● Minimum 8 years' experience in IT Service Management, Service Delivery, or Operational Governance roles.
- ● Deep understanding of ITIL v4 and its practical application in outsourced environments.
- ● Proven experience handling AMS or Infrastructure vendors in complex, multi-region organizations.
- ● Strong analytical and reporting skills with a track record of driving decisions through data.
- ● Sound knowledge of compliance, risk management, and service governance frameworks.
- ● Proficiency in ServiceNow, Celonis, and reporting / dashboard tools preferred.
- ● Good to have experience in Power BI.
- ● Excellent operational leadership and stakeholder engagement skills.
- ● Proven ability to influence vendor and internal teams to deliver against commitments.
- ● Strong problem-solving mindset with a focus on root cause and continuous improvement.
- ● Ability to balance day-to-day delivery with medium-term improvement planning.
- ● Barriers to Success in Role:
- ● Inability to quickly build trust and credibility with service providers and business teams.
- ● Poor attention to detail in handling service data and performance reports.
- ● Lack of responsiveness to operational issues or failure to drive follow-through on remediation.
- ● Overemphasis on governance without enabling practical service improvements.
- ● Working with us
- ● Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.
- ● We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
- ● Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.
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