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Payroll - Process LeadDiageo · Bangalore, India
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Diageo

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Payroll - Process Lead

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-29 Bangalore, India Hybrid Accounting
💰 Salary Not shared 📊 Market ₹100,000–₹180,000/mo

About the Company

Job Description : About the Function: Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It's a truly global environment, where collaboration across time zones and cultures is part of everyday life. You'll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It's a great place to learn, grow and see the bigger picture. About the team:

About the Role

The Process Lead is responsible for leading payroll operations across assigned EMEA markets, ensuring payroll services delivered through outsourced payroll providers are accurate, timely, compliant, and provide an exceptional employee experience. This is a hands-on operational leadership role where the individual will manage one or more payrolls while providing governance and operational oversight across the wider payroll portfolio. The role partners closely with outsourced payroll vendors and internal stakeholders to ensure payroll delivery meets agreed service levels, complies with statutory requirements, and aligns with Diageo's global payroll standards. The Process Lead also supports payroll transformation initiatives, drives operational excellence, strengthens payroll controls, and acts as the first point of escalation for complex payroll issues.

Responsibilities

  • ● Payroll Operations
  • ● Lead end-to-end payroll operations for assigned EMEA payrolls.
  • ● Coordinate payroll activities with outsourced payroll providers.
  • ● Ensure payroll calendars and critical breakthroughs are delivered on time.
  • ● Manage payroll readiness activities throughout the payroll cycle.
  • ● Support off-cycle and ad hoc payroll processing where required.
  • ● Payroll Governance & Quality Assurance
  • ● Review payroll inputs and payroll outputs before payroll sign-off.
  • ● Perform second-level validation of payroll reconciliations and variance reports.
  • ● Review high-risk payroll transactions including incentives, termination payments, retro payments, and statutory payments.
  • ● Ensure payroll quality standards are consistently achieved.
  • ● Support payroll sign-off and payment approval activities.
  • ● Vendor Management
  • ● Build strong operational relationships with outsourced payroll providers.
  • ● Monitor payroll partner performance against agreed KPIs and SLAs.
  • ● Conduct operational governance meetings.
  • ● Review Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA).
  • ● Drive continuous improvements in vendor performance and service quality.
  • ● Payroll Controls & Compliance
  • ● Ensure payroll activities align with statutory requirements and company policies.

Requirements

  • ● Bachelor's degree in Human Resources, Business Administration, Finance, Accounting, or a related discipline.
  • ● -8 years of payroll operations experience supporting multiple EMEA countries.
  • ● Strong understanding of payroll governance, controls, and compliance.
  • ● Advanced Microsoft Excel and payroll reporting skills.
  • ● Payroll Expertise
  • ● Multi-country payroll operations
  • ● Payroll validation and reconciliation
  • ● Payroll governance
  • ● Payroll controls and compliance
  • ● Payroll reporting and analytics
  • ● Vendor & Customer Management
  • ● Vendor governance
  • ● SLA and KPI management
  • ● Cross-functional customer management
  • ● Issue management
  • ● Process Improvement
  • ● Continuous improvement
  • ● Process standardisation
  • ● Payroll transformation
  • ● Root Cause Analysis (RCA)