Employee Experience HR Service Now Lead

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It's a truly global environment, where collaboration across time zones and cultures is part of everyday life. You'll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It's a great place to learn, grow and see the bigger picture.

To own and continuously optimise the Employee Experience ServiceNow/MyHUB product, partnering with HR Directors and HRLT to understand business priorities and translate them into a simple, trusted and scalable employee experience through effective product governance, knowledge management, self-service and continuous improvement. Lead the governance of the ServiceNow enhancement roadmap and Change Board, ensuring clear decision-making, prioritisation and accountability. Knowledge Governance & Product Excellence Own and embed the global Knowledge Management strategy and governance framework for Employee Experience, ensuring MyHUB/ServiceNow remains the trusted source of HR knowledge. Define and govern the end-to-end knowledge lifecycle, with clear ownership and accountability across HR, GPLs and Subject Matter Experts for content accuracy, relevance and maintenance. Establish and maintain global knowledge standards covering content structure, taxonomy, metadata, accessibility and digital self-service best practice. Use ServiceNow AI and analytics, search behaviour, case volumes and employee feedback to identify knowledge gaps, improve content quality and drive increased self-service. Build capability across Knowledge Owners and Authors through clear standards, guidance, training and communities of practice. Own and promote ServiceNow/MyHUB product governance and best practice, ensuring consistent design standards, reuse of shown solutions and alignment across process, knowledge, technology and employee experience. Qualifications and Experience Required Experience in ServiceNow Design, development & implementation and knowledge management Experience in business process automation platform. Experience in a fast pace, rapidly changing global organization. Experience of an organization that has deployed & continues to develop ServiceNow to an engineering community a distinct advantage