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Diageo
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AVP - IT Vendor Manager
ICT
Company shared salary
NA
Market rate
₹200,000–₹350,000/mo (₹2,400,000–₹4,200,000/yr)
Based on similar roles (title + domain + location).
About the Company
Job Description : Title - AVP - IT Vendor Manager Level - 4B About the Function: Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world. This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it's building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business. You'll be part of a team that's constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality. About the role The IT Vendor Manager is responsible for re-establishing and leading a centralized Vendor Management Office (VMO) within GBS. The role ensures that Diageo's outsourcing strategy delivers its intended benefits by aligning vendors with business objectives, monitoring vendor performance, and ensuring consistent, high-quality service delivery. This role is critical to: Drive accountability and clarity in vendor relationships. Enable value realization from outsourcing agreements. Ensure consistent, standardized vendor management practices across the portfolio. Support Diageo's strategic objectives by building trusted, goal-oriented partnerships with IT vendors. Lead the maturity, and continual evolution of the Vendor Management Office (VMO) Establish
Requirements
- ● + years' experience in IT Service Management, Service Delivery, or Operational Governance roles.
- ● Strong understanding of IT outsourcing models, service delivery frameworks, and vendor lifecycle management."
- ● Proven experience managing AMS or Infrastructure vendors in complex, multi-region organizations.
- ● Strong analytical and reporting skills with a track record of driving decisions through data.
- ● Sound knowledge of compliance, risk management, and service governance frameworks.
- ● Proficiency in ServiceNow, Celonis, and reporting / dashboard tools preferred.
- ● Excellent negotiation, influencing, and relationship-building skills with senior stakeholders and external vendors.
- ● Strong analytical and problem-solving skills, with the ability to interpret vendor performance data.
- ● Strategic planning and execution skills to define and implement the Vendor Management roadmap.
- ● Ability to design and implement standardized governance frameworks and processes.
- ● Build and sustain trust-based, collaborative partnerships with vendors.
- ● Drive cultural change towards centralized vendor management across a large, complex organization.
- ● Balance commercial, operational, and strategic considerations to deliver value.
- ● Communicate effectively at all levels, including presenting to senior executives.
- ● Barriers to Success in Role:
- ● Inability to build relationships rapidly with and lead mixed business & partner teams
- ● Lack of Credibility with internal and external stakeholders
- ● Lack of business situational awareness
- ● Lack of ability to work through wider teams to deliver outcomes
- ● Working with Us
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