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Assistant Front Office Manager
Hospitality Tourism
💰 Salary Not shared
📊 Market NA
Location: Crown Towers
About the Company
Crown Resorts is a hospitality company where employees can play their part in creating fun, memorable, world-class experiences for guests and people. The company values passion, optimism, and an appetite for change, and empowers team members to explore, experience and grow.
About the Job
Reporting to the Front Office Manager, you will support the day-to-day operation of the Front Office, including the Front Desk, Bell Desk and Valet Parking, while leading and developing a high-performing team and delivering exceptional guest experiences.
Role & Responsibilities
- ● Lead, coach and develop the Front Office team to deliver exceptional service
- ● Oversee daily Front Office operations and ensure service standards are consistently achieved
- ● Manage guest enquiries and complaints, ensuring effective and timely resolution
- ● Monitor room inventory, availability and operational requirements
- ● Work closely with Housekeeping, Reservations, VIP Services and other hotel departments
- ● Manage labour resources, rostering efficiencies and departmental costs
- ● Identify opportunities to improve processes, service delivery and operational performance
- ● Support upselling initiatives and opportunities to maximise hotel revenue
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- ● Maintain accurate operational reporting and communication across the hotel
Requirements
Experience
- ● Proven experience leading and developing teams
- ● Sound commercial awareness and experience managing operational resources
- ● Experience with OPERA PMS and Microsoft Office
Skills
- ● Strong hotel management experience, ideally within Rooms Division or Front Office
- ● Excellent customer service, communication and interpersonal skills
- ● Strong organisational and problem-solving capabilities
Preferred (nice to have)
- ● A hospitality or business-related qualification is desirable
Benefits
- ● Exciting career possibilities
- ● Exposure to experiences and learning
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