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Process Associates
Administration Office Support
💰 Salary Not shared
📊 Market 25,000 GBP–40,000 GBP/mo (300,000 GBP–480,000 GBP/yr)
About the Company
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies. We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.
Responsibilities
- ● Record customer information accurately
- ● Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication
- ● Provide efficient and accurate administration support to the Sales and operations team, such as input engineer timesheet information on a weekly basis and process engineer expenses
- ● Support the sales teams with any updates of sales orders
- ● Pro-actively manage open work orders, including service and callouts
- ● Ensure that all necessary information is accurately recorded in the relevant systems
- ● Communicate with various departments, including Sales and Assessors
- ● Ensure own email inboxes and teams shared inbox are managed effectively
- ● Ensure portals are updated and responded to within the agreed SLA
- ● Work to KPI's and SLA's
- ● Resolve disputes, price and contract queries
Requirements
- ● Have 2-4 years of experience in customer service operations, sales operation, or order to cash processes
- ● Be a graduate in any discipline
- ● Have exceptional customer service skills
- ● Have excellent communication, verbal and written, and team working skills
- ● Have good attention to detail
- ● Have high level MS Office knowledge skills
- ● Be proactive and able to grasp new processes
- ● Possess previous customer service experience, ideally from a service or engineering background
- ● Be experienced in working with customer disputes
Benefits
- ● Extensive training for new Advisors
- ● Ongoing career development opportunities throughout your career journey with us
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