search Browse Jobs
IT Support EngineerChubb Fire & Security · 2nd Floor, MFAR Manyata Tech Park, Greenheart Phase I, Kasaba Hobli, Nagavara Village, Bengaluru 560045
Chubb Fire & Security logo

Chubb Fire & Security

company page ↗

IT Support Engineer

🗓️ Posted 2026-09-04 2nd Floor, MFAR Manyata Tech Park, Greenheart Phase I, Kasaba Hobli, Nagavara Village, Bengaluru 560045 Hybrid ICT
💰 Salary Not shared 📊 Market 45,000 GBP–80,000 GBP/mo

About the Company

Established over 200 years ago, Chubb Fire & Security is a global business driven by keeping people and the world safe. They provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems, offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies. The company offers a unique working culture where employees are as important as customers, with extensive training and ongoing career development opportunities.

Responsibilities

  • ● Provide support that meets the high expectations of field and business users.
  • ● Develop new and maintain knowledge articles to teach helpdesk and level 1 teams.
  • ● Determine the best course of action for users based on troubleshooting.
  • ● Determine hardware specs needed for clients while developing client solutions.
  • ● Prioritize and maintain issues in Service Now for supported staff.
  • ● Analyze software use cases to determine hardware needs.
  • ● Develop fixes for problems, test, revise, and document fixes.
  • ● Collaborate with cross-functional teams to provide a better experience for the end user.
  • ● Act and present self as extremely professional.
  • ● Develop processes with new and existing technology.
  • ● Test hardware configurations.
  • ● Serve as subject matter expert for unique technologies and segment-specific needs.
  • ● Be accountable for operational tasks within all aspects of the IT space.
  • ● Document, test, and deploy new hardware and software solutions.

Requirements

  • ● Bachelor's degree in a related field or equivalent combination of education and experience.
  • ● Proficient in MS Office: Outlook, Word, Excel, Teams, and Visio.
  • ● Strong written and verbal communication skills in English.
  • ● Flexibility to work occasionally outside business hours to support security incident response, project work, or maintenance window activities.
  • ● Experience in responding with the highest level of professionalism in stressful, urgent situations.
  • ● A technical understanding of IT networks, audio/video rooms, and IT applications.
  • ● Proficient and/or thorough understanding of computer-related AV applications, systems, and tools.
  • ● Excellent organizational skills and analytic, problem-solving skills.
  • ● Impeccable confidentiality, attention to detail, and self-organization.
  • ● Self-directed and motivated with a positive and willing attitude.
  • ● Ability to troubleshoot technical issues while communicating with peers and users.

Benefits

  • ● Extensive training and ongoing career development opportunities throughout your career journey.