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Senior Debt & Revenue Protection OfficerCentrica · Wiltshire
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Centrica

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Senior Debt & Revenue Protection Officer

🗓️ Posted 2026-10-13 Wiltshire Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market 2,917 GBP–3,750 GBP/mo

About the Company

Centrica is an international energy services and solutions company, founded on a 200-year heritage of serving customers in homes and businesses. We supply energy and services to over 10 million customers, mainly in the UK and Ireland, through brands such as British Gas, Bord Gáis Energy and Centrica Business Solutions. Through our trusted brands, we deliver innovative energy and services solutions to help solve customers' needs, supported by thousands of engineers and technicians. We are committed to energising a greener, fairer future. Utilities Specialties: Energy Services & Technology, Energy Retail, Connected Home, Distributed Energy, Home Services, Renewable energy, energy trading, Energy Storage

Responsibilities

  • ● About your team:
  • ● At British Gas, our mission is to sell it and mend it.
  • ● We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint.
  • ● Senior Debt & Revenue Protection Officer
  • ● This is a varied and rewarding role where you'll take ownership of customer visits, investigate potential energy theft, identify welfare concerns, and support customers in finding sustainable solutions to energy debt. You'll play a vital role in protecting both our customers and our business while ensuring safety remains at the heart of every interaction.
  • ● Working independently in the field, you'll assess customer circumstances, identify vulnerabilities, investigate metering irregularities, and deliver the most appropriate outcome based on each individual's situation. You'll be trusted to make decisions that balance customer welfare, compliance, safety and commercial outcomes, using your judgement to deliver the right resolution first time.
  • ● Company Vehicle: Company car or car allowance provided
  • ● Driving Requirement: Full UK Driving License required
  • ● What you'll be responsible for:
  • ● Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
  • ● Assessing each customer's circumstances, identifying vulnerabilities and agreeing the most appropriate sustainable resolution.
  • ● Identifying and making safe immediate welfare, safety or metering concerns, including meter inspections and associated work where qualified and authorised.
  • ● Completing energy consumption assessments, recording accurate customer information and supporting correct billing and ongoing account management.
  • ● Discussing outstanding balances and suitable payment, smart metering and payment solutions where appropriate.